Global ECS Support
Vinzant Software is committed to providing superior support and problem resolution to our customers. Our Client Services Team provides assistance in resolving issues and questions related to the use of Vinzant Software’s solutions for customers with current maintenance contracts. Our Client Services Team is staffed by a group of highly seasoned professionals that are committed to helping our customers make the most of their investment in our solutions.
Basic Support
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Unlimited telephone support Monday-Friday from 8:00 am to 5:00 pm CDST excluding holidays.
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Unlimited email support for non-critical issues.
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Product upgrade protection for length of contract.
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Access to the maintenance area of our website that includes a GECS Forum, FAQ knowledge base, documentation, product downloads and the ability to submit GECS enhancement requests.
Gold Support 24x7x365 Add-On
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This provides for five off-hour support incidents that may be used to obtain technical support outside of normal support hours.
Vinzant Software 2024 Holiday Calendar
January 1st - New Years Day
January 15th - Martin Luther King Day
February 19th - Presidents Day
March 29th - Good Friday
May 27th - Memorial Day
June 19th - Juneteenth National Independence Day
July 4th - Independence Day
September 2nd - Labor Day
November 28th - 29th - Thanksgiving Holiday
December 25th - Christmas Holiday
To Reach Vinzant Software Support:
Phone: 219.942.9544
E-mail: support@vinzantsoftware.com