Global ECS Support
At Vinzant Software, we are committed to providing superior support and problem resolution to our customers. Our Client Services Team offers expert assistance in resolving issues and questions related to the use of Vinzant Software’s solutions for customers with current maintenance contracts. Our Client Services Team is staffed by a group of highly seasoned professionals that are dedicated to helping our customers make the most of their investment in our solutions.
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Unlimited telephone support Monday-Friday from 8:00 am to 5:00 pm CDST excluding holidays.
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Unlimited email support for non-critical issues.Product upgrade protection for length of contract.
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Access to the maintenance area of our website that includes a FAQ knowledge base, documentation, product downloads and the ability to submit GECS enhancement requests.
HeaBasic Support
(Included w/maintenance agreement)ding 1
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Five off-hour support incidents that may be used to obtain technical support outside of normal support hours.
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24x7x365 support when you need it most
Gold Support
(Premium add-on)
Vinzant Software 2025 Holiday Calendar
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January 1st - New Years Day
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January 20th - Martin Luther King Day
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February 17th - Presidents Day
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April 18th - Good Friday
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May 26th - Memorial Day
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June 19th - Juneteenth National Independence Day
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July 4th - Independence Day
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September 1st - Labor Day
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November 27th - 28th - Thanksgiving Holiday
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December 25th - Christmas Holiday