Global ECS Support

Vinzant Software is committed to providing superior support and problem resolution to our customers. Our Client Services Team provides assistance in resolving issues and questions related to the use of Vinzant Software’s solutions for customers with current maintenance contracts. Our Client Services Team is staffed by a group of highly seasoned professionals that are committed to helping our customers make the most of their investment in our solutions.

Basic Support

  • Unlimited telephone support Monday-Friday from 8:00 am to 5:00 pm CDST excluding holidays.

  • Unlimited email support for non-critical issues.

  • Product upgrade protection for length of contract.

  • Access to the maintenance area of our website that includes a GECS Forum, FAQ knowledge base, documentation, product downloads and the ability to submit GECS enhancement requests.

 

Gold Support 24x7x365 Add-On

  • This provides for five off-hour support incidents that may be used to obtain technical support outside of normal support hours.

 

Vinzant Software 2021 Holiday Calendar

January 1st - New Years Day
January 18th - Martin Luther King Day 
February 15th - Presidents Day
April 2nd - Good Friday
May 31st - Memorial Day

July 5th - Independence Day Observed
September 6th - Labor Day 
November 25th-26th - Thanksgiving Holiday
December 24th - Christmas Holiday

To Reach Vinzant Software Support:

Phone:  219.942.9544
E-mail: support@vinzantsoftware.com