Global ECS Support

Vinzant Software is committed to providing superior support and problem resolution to our customers. Our Client Services Team provides assistance in resolving issues and questions related to the use of Vinzant Software’s solutions for customers with current maintenance contracts. Our Client Services Team is staffed by a group of highly seasoned professionals that are committed to helping our customers make the most of their investment in our solutions.

Basic Support

  • Unlimited telephone support Monday-Friday from 8:00 am to 5:00 pm CDST excluding holidays.

  • Unlimited email support for non-critical issues.

  • Product upgrade protection for length of contract.

  • Access to the maintenance area of our website that includes a GECS Forum, FAQ knowledge base, documentation, product downloads and the ability to submit GECS enhancement requests.

 

Gold Support 24x7x365 Add-On

  • This provides for five off-hour support incidents that may be used to obtain technical support outside of normal support hours.

 

Vinzant Software 2022 Holiday Calendar

January 2nd - New Years Day Observed
January 17th - Martin Luther King Day 
February 21st - Presidents Day
April 15th - Good Friday
May 30th - Memorial Day

June 20th - Juneteenth National Independence Day

July 4th - Independence Day
September 5th - Labor Day 
November 24th-25th - Thanksgiving Holiday
December 26th - Christmas Holiday Observed

To Reach Vinzant Software Support:

Phone:  219.942.9544
E-mail: support@vinzantsoftware.com